IT SUPPORT TECHNICIAN

Job Descriptions

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, with this role being part of that growth.

It is an exciting growth period for this company, which this newly created role is part of. This is the ideal opportunity for you to be part of the continued company success, with growth and development expected in this role too. 

IT Support Technician Salary and Benefits

• £25,000 - £27,000 (dependant on experience)
• 37.5 hours per week, Monday - Friday
• 23 days holiday, increasing with service, plus statutory, Life Assurance, Profit related pay
• A chance to be part of a successful, ever growing business, with growth and development in the role too

Commutable From: Derby, Nottingham, Leicester, Chesterfield, Sheffield

IT Support Technician Role Function

The IT Support Technician will support the IT team in providing a comprehensive IT service for the company to enable it to meet its company objectives and business targets.

As IT Support Technician, you’ll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.

Candidate Requirements

• Microsoft Office Suite
• Basic networking experience: 
  • Understanding of common network devices: Firewalls, routers, switches, and access points
  • Cabling: Patching to switches and making cables
• Methodical approach to investigating issues using tools such as Google, ChatGPT etc
• Great people skills with people from diverse backgrounds and IT skills levels
• Good written and verbal communication skills
• Reliable and punctual
• You will have a driving license and access to your own car
• Candidates must have permanent UK Right to Work

Key Responsibilities (but not limited to)

• Basic end user training
• Creation and upkeep of documentation in Confluence
• User onboarding and offboard: 
  • Creating new users
  • Assigning rights to relevant software and files
  • Resetting passwords
• Installation and configuring new and existing desktops, laptops, mobiles phones and tablets
• Diagnosing and troubleshooting software and hardware issues
• Repairing and replacing damaged/failed computer and network components
• Supporting people whenever they encounter challenges with computers and network devices
• To undertake project work as assigned by the IT Management Team
• Liaise with 3rd party support
• Stock management of IT equipment