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TELESALES ADVISOR

Job Description

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years, with this Telesales Advisor role being part of that growth.


Pay, Hours and Benefits

  • £25,000 - £27,000 dependent on experience
  • 8:30am – 5:00pm, Monday - Friday
  • 23 days holiday, Life insurance cover, Profit Related Pay, Free on-site car park, Employee Assistance Programme, Full Training provided

This role is commutable from the following areas: Derby, Nottingham, Mansfield, Chesterfield, 


Role Overview

This is a fantastic opportunity for an experienced Telesales Service Advisor to join a successful Sales and Marketing Team, with a business who operate in a growth market and are the market leaders in their area of expertise.

There is no cold calling required for this position, it is a mix of inbound call handling and outbound call follow-ups - they only contact customers who have contacted them.

Your job is to considerately help customers through the decision-making process. They work with disabled and elderly people and want people who can demonstrate empathy and help people with proper recommendations and great service, not those that smash sales targets at any cost.

In-depth training will give you all the product knowledge you need to excel in this role.


Telesales Advisor Candidate Requirements

  • The business is looking for a professional Telesales Advisor with effective questioning and listening skills, who can help customers in a positive and friendly manner
  • You will provide excellent customer service, building trust, helping people through the three phases of the decision-making process; enquiry, needs assessment and fitting
  • An excellent telephone manner
  • A genuine passion for helping people
  • Confidence using Microsoft Excel, Word, internet & email
  • The ability to work to agreed process & procedures to deliver daily KPI's
  • Consistency and a positive attitude to your working day
  • Call centre, customer service or sales experience is an advantage but more importantly your attitude


Telesales Advisor Key Responsibilities

  • Taking inbound enquiries from all sources
  • Advising the customer on products and services that would best suit their needs
  • Maintaining a good relationship with the existing customers as well as developing the existing enquiries and promoting new business
  • Being cross trained across all areas of the sales function
  • Maintaining an excellent level of product knowledge through self-study and supported development
  • Ensuring all customers are advised considerately through the decision-making process
  • Updating the database/CRM with customer records
  • Contacting potential customers to arrange appointments
  • Resolving any sales related issues with customers
  • Providing basic technical assistance to customers calling in with enquiries

Please Note: Candidates must have the right to live and work in the UK.

Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.

If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.

Should you want to learn more about any of our vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat.

Probe Technical Recruitment, providing Specialist Engineering Recruitment Support since 1994

SIMILAR JOBS

 

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 35 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, with this role being part of that growth.

Please Note: This role includes no direct selling, selling is done by other team members. The role focus is solely winning business, growing existing key accounts, along with opening doors of new potential accounts.

Partnership Manager Salary and Benefits

  • £42,000 - £45,000
  • Bonus
  • 37.5 hours per week, Monday - Friday
  • 23 days holiday, increasing with service, plus statutory
  • Life Assurance
  • Profit related pay

Commutable From: Derby, Nottingham, Leicester, Chesterfield, Sheffield

Role Function

Please Note: **This role includes no direct selling, selling is done by other team members. The role focus is solely winning business, growing existing key accounts, along with opening doors of new potential accounts **

The business is seeking an experienced and highly motivated Partnership Manager to join their existing team. 

The primary responsibility of this role is to identify and secure new business opportunities, creating long-term relationships, contributing to the overall growth strategy of the company.

Partnership Manager Candidate Requirements

  • Substantial experience in a similar role
  • Demonstrable interpersonal skills and confidence to develop strong working relationships
  • Proven ability to manage and analyse large amounts of data, and identify BD opportunities within it
  • Excellent interpersonal and communication skills (written, spoken and presentational)
  • A mature, consultative approach and be able to confidently guide and advise our customers and partners 
  • Strategic thinking skills and an entrepreneurial spirit with a passion for inspiring and persuading others
  • Confident and effective presentation skills
  • Strong leadership skills with a collaborative approach
  • Excellent range of IT skills

Partnership Manager Key Responsibilities

  • Work closely with the Head of Business Development in building and executing a clearly defined route to market strategy and segment growth for the business, providing training and events as required
  • Lead by example to meet and exceed performance expectations and targets
  • Grow and develop assigned existing client relationships, taking ownership of account & quarterly review process with the Head of Business, developing and implement strategic sales plans to meet and exceed revenue targets providing weekly/monthly sales performance reports, forecasts, and market insights
  • Market research, staying informed about industry trends, competitor offerings, and emerging opportunities
  • Provide as required the necessary support, guidance and direction to the Business Development Team
  • Identify and implement continuous improvement opportunities, always sharing best practice within the team
  • Provide the Head of Business Development with monthly reports highlighting performance across the Business Development Team, against the strategic objectives
  • Ensure service is delivered to all customers, all of the time
  • Attend shows and exhibitions, group development meetings and successfully follow up on leads
  • Regular travel and some over-night stays are required
 

FIELD PRODUCT DEMONSTRATOR - MOBILITY PRODUCTS

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 35 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, with this role being part of that growth.

This role will cover PE, NN, NR and north IP postcodes.

Required Abilities and Experience

  • Ideally you will have had previous experience in the vehicle adaptation, modification business and a good idea how the Motability scheme works.
  • A hardworking outgoing person who thrives in dealing with people with disabilities and a passion for improving their vehicle driving experience with the range of vehicle adaptations the business offers.  

Field Product Demonstrator Salary and Benefits

  • £30,000 - £35,000, dependant on experience
  • Company car
  • Commission – uncapped (average pay out is £500 - £2,000 per month)
  • 37.5 hours per week, Monday - Friday
  • 23 days holiday, increasing with service, plus statutory
  • Life Assurance
  • Profit related pay

Commutable From: East Midlands, West Midlands, Staffordshire, South Yorkshire, Lincolnshire

Field Product Demonstrator Candidate Requirements

  • Target driven individual with excellent communication, presentation and negotiation skills coupled with a good technical understanding.
  • First-class attention to detail is a prerequisite for the role.
  • IT literate and competent in using the MS Office Suite.
  • Skilled at building and maintaining effective working relationships with customers and dealers alike.
  • Possess a logical approach to problem solving.
  • Valid UK driving licence.
  • Regular travel and some over-night stays are required for this role.

Field Product Demonstrator Manager Key Responsibilities

  • Identify and fully understand the customer needs.
  • Able to demonstrate all products offered by the Company.
  • Work with the Head of Business Development to identify and implement opportunities for growth.
  • Work closely with the Central Sales Team to assist in the development of both existing and new partners and partner groups.
  • Be able to match the right products to meet the needs of the customer.
  • Complete all paperwork and CRM.
  • Demonstrate full knowledge of all products and services on offer, ensuring the highest level of customer service.
  • Attend shows, exhibitions and group development meetings.
 

We have an exciting opportunity for a Logistics and Customer Analyst due to an internal promotion. 

This role offers a unique blend of responsibilities, encompassing both customer logistics activities and a sales/commercial component involving cost analysis and quotation preparation for customers. 

We are a fast paced, dynamic manufacturing environment, and we put a tremendous amount of value on our people, and always strive to develop and promote

Commutable from: Birmingham, Sutton Coldfield, West Bromwich, Dudley, Quinton, Stourbridge, Solihull, Walsall, Aldridge, Aston and Halesowen

BENEFITS FOR LOGISTICS / CUSTOMER ANALYST

  • £27,000
  • Work- place pension
  • 1pm finish on Fridays
  • Plenty of on-site parking
  • Superb long-term prospects available
  • Pleasant, friendly working environment

MAIN DUTIES

  • Manage day-to-day customer logistics operations.
  • Ensure timely and accurate order processing, shipment tracking, and delivery coordination.
  • Address customer inquiries and resolve issues related to logistics and deliveries.
  • Collaborate with cross-functional teams to optimize supply chain processes and improve customer satisfaction.
  • Perform cost analysis and pricing calculations.
  • Prepare and provide quotations to customers in a timely manner.
  • Identify opportunities for cost savings and process improvements.
  • Work closely with the sales team to support business development efforts.

REQURIEMENTS

  • Previous experience in logistics and customer service is preferred.
  • Strong analytical skills with the ability to perform cost analysis.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with a focus on accuracy.
  • Proficiency in relevant software and tools.
  • Ability to work collaboratively in a dynamic team environment.

If you are a motivated and analytical professional who thrives in a dynamic work environment, we encourage you to apply for this challenging Logistics and Customer Analyst role. Join us,  and be part of a company dedicated to delivering top-notch service to our customers.

Please submit your resume to be considered for this position. We look forward to welcoming a new member to our team!

 

This is a fantastic opportunity for an experienced Project Engineer to join a world leading engineering manufacturer, with over 45 years of experience. You will be working on technically complex products and assemblies for flagship UK projects and programs.

The Project Engineer will be the primary technical lead of designated projects. You will be the point of contact with the customer and will ensure that designated projects are delivered on time, right first time and within cost targets. This will be achieved through strong technical leadership, liaising with all other business functions to ensure manufacturing best practice is embedded throughout the project.


Salary, Hours and Benefits

  • £43,000 - £48,000 (negotiable for the right candidate)
  • 40 hours per week, Monday – Friday. 7:30am – 4:30pm, 2:00pm finish on Friday’s
  • 25 days holiday plus bank holidays
  • Onsite parking
  • Sick pay

This role is commutable from: Derby, Nottingham, Sutton in Ashfield, Alfreton, Ilkeston, Chesterfield 


Project Engineer Candidate Requirements
Please Note: Due to the security level of the projects the business work on, British Nationality is required for this role.

  • Project Engineer experience within a precision engineering business in a regulated industry
  • Qualified to HNC level minimum - someone who is Apprentice Trained would be ideal. 
  • You will have a precision engineering background, exposure to machining - someone with previous hands-on machining experience would be perfect
  • Experience of manufacturing routings
  • Able to understand and interpret complex engineering drawings
  • Good working knowledge of Project Management methodologies
  • Demonstrable experience of defining methods of manufacture for complex products and assemblies.
  • CAD/CAM experience in a relevant software package would be an advantage
  • Competence in Microsoft Office, particularly Excel, Word and Project

Candidate Soft Skills

  • Excellent interpersonal and communication skills
  • Capable of working un-supervised and using own initiative
  • Good eye for detail


Project Engineer Key Responsibilities

  • Contract Review
  • Engineering & Planning
  • Deliver project commitments on time
  • Continuous Improvement
  • Ensure full compliance with the Company’s Quality Management System
  • Pro-actively assist the Document Quality Team with creation of Documentation Packs for designated projects
 

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, with this role being part of that growth.

It is an exciting growth period for this company, which this newly created role is part of. This is the ideal opportunity for you to be part of the continued company success, with growth and development expected in this role too. 


IT Support Technician Salary and Benefits

  • £25,000 - £27,000 (dependant on experience)
  • 37.5 hours per week, Monday - Friday
  • 23 days holiday, increasing with service, plus statutory, Life Assurance, Profit related pay
  • A chance to be part of a successful, ever growing business, with growth and development in the role too

Commutable From: Derby, Nottingham, Leicester, Chesterfield, Sheffield


IT Support Technician Role Function

The IT Support Technician will support the IT team in providing a comprehensive IT service for the company to enable it to meet its company objectives and business targets.

As IT Support Technician, you’ll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.


Candidate Requirements

  • Microsoft Office Suite
  • Basic networking experience: 
    • Understanding of common network devices: Firewalls, routers, switches, and access points
    • Cabling: Patching to switches and making cables
  • Methodical approach to investigating issues using tools such as Google, ChatGPT etc
  • Great people skills with people from diverse backgrounds and IT skills levels
  • Good written and verbal communication skills
  • Reliable and punctual
  • You will have a driving license and access to your own car
  • Candidates must have permanent UK Right to Work


Key Responsibilities (but not limited to)

  • Basic end user training
  • Creation and upkeep of documentation in Confluence
  • User onboarding and offboard: 
    • Creating new users
    • Assigning rights to relevant software and files
    • Resetting passwords
  • Installation and configuring new and existing desktops, laptops, mobiles phones and tablets
  • Diagnosing and troubleshooting software and hardware issues
  • Repairing and replacing damaged/failed computer and network components
  • Supporting people whenever they encounter challenges with computers and network devices
  • To undertake project work as assigned by the IT Management Team
  • Liaise with 3rd party support
  • Stock management of IT equipment
 

Probe Technical are looking to recruit a full time and permanent Maintenance Electrician to oversee Maintenance across a busy FMCG business covering two of the sites in the UK. They are one of the largest of their kind in the UK and have been operating for almost 45+ years. 

The main purpose of the Maintenance Electrician role is to conduct planned, unplanned, and emergency maintenance across both sites, including all machinery and equipment within. There will also be a large degree of preventative maintenance expected.

The package details for the role of Maintenance Electrician includes:

  • Salary £45,000   
  • Monday – Friday role hours 08.00 until 16.30 with a 30-minute lunch
  • Company Pension 
  • Holidays – 20 days plus bank holiday. Bank holidays can be a normal working day, with a day back in lieu
  • Death in Service 
  • Staff shop discount 
  • Onsite Parking  

To make a successful Maintenance Electrician you must hold an Electrical bias and be a time served Engineer with appropriate experience in food manufacturing or FMCG. Some main duties would be:

  • To follow, implement, and undertake appointed tasks, including project work, installation, plant adjustments, general improvements and ongoing day-to-day maintenance.
  • You will also have responsibility for the completion of the current site Planned Preventative Maintenance system (PPM), ensuring the system is kept up to date, once scheduled maintenance is complete on equipment.
  • Site facility work including fire alarms and lighting. 
  • Contractor control within the sites

The Maintenance Electrician role is commutable from Sheffield, Chesterfield, Rotherham and Worksop.