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TELESALES ADVISOR

Job Description

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years, with this Telesales Advisor role being part of that growth.


Pay, Hours and Benefits

  • £25,000 - £27,000 dependent on experience
  • 8:30am – 5:00pm, Monday - Friday
  • 23 days holiday, Life insurance cover, Profit Related Pay, Free on-site car park, Employee Assistance Programme, Full Training provided

This role is commutable from the following areas: Derby, Nottingham, Mansfield, Chesterfield, 


Role Overview

This is a fantastic opportunity for an experienced Telesales Service Advisor to join a successful Sales and Marketing Team, with a business who operate in a growth market and are the market leaders in their area of expertise.

There is no cold calling required for this position, it is a mix of inbound call handling and outbound call follow-ups - they only contact customers who have contacted them.

Your job is to considerately help customers through the decision-making process. They work with disabled and elderly people and want people who can demonstrate empathy and help people with proper recommendations and great service, not those that smash sales targets at any cost.

In-depth training will give you all the product knowledge you need to excel in this role.


Telesales Advisor Candidate Requirements

  • The business is looking for a professional Telesales Advisor with effective questioning and listening skills, who can help customers in a positive and friendly manner
  • You will provide excellent customer service, building trust, helping people through the three phases of the decision-making process; enquiry, needs assessment and fitting
  • An excellent telephone manner
  • A genuine passion for helping people
  • Confidence using Microsoft Excel, Word, internet & email
  • The ability to work to agreed process & procedures to deliver daily KPI's
  • Consistency and a positive attitude to your working day
  • Call centre, customer service or sales experience is an advantage but more importantly your attitude


Telesales Advisor Key Responsibilities

  • Taking inbound enquiries from all sources
  • Advising the customer on products and services that would best suit their needs
  • Maintaining a good relationship with the existing customers as well as developing the existing enquiries and promoting new business
  • Being cross trained across all areas of the sales function
  • Maintaining an excellent level of product knowledge through self-study and supported development
  • Ensuring all customers are advised considerately through the decision-making process
  • Updating the database/CRM with customer records
  • Contacting potential customers to arrange appointments
  • Resolving any sales related issues with customers
  • Providing basic technical assistance to customers calling in with enquiries

Please Note: Candidates must have the right to live and work in the UK.

Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.

If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.

Should you want to learn more about any of our vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat.

Probe Technical Recruitment, providing Specialist Engineering Recruitment Support since 1994

SIMILAR JOBS

 

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years, with this Customer Service Advisor role being part of that growth.


Junior Order Entry Administrator Pay, Hours and Benefits

  • £19,000 - £21,000 
  • 9:00am – 5:00pm, Monday - Friday
  • 23 days holiday plus bank holidays – holiday allowance increases with service
  • Life insurance cover
  • Profit Related Pay
  • Employee Assistance Programme
  • Retail discount scheme

This role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield, 


Role Overview

Due to continued growth, the business is looking to recruit a Junior Order Entry Administrator to join their Sales Team.
Flexibility is key in this role supporting the Sales Department with Order Entry/Administration activity.
Your primary purpose in this role short term is to allow the order to be processed.
As this becomes more automated, you will transition into more of an admin support role to the Sales Department.


Junior Order Entry Administrator Candidate Requirements

  • The Junior Order Entry Administrator will have an excellent attitude to work, with a desire to learn. 
  • Customer focused, you will have strong communication skills and show a high level of attention to detail, whilst completing tasks accurately and in a timely manner.
  • Being able to successfully work as part of a team is essential for a good fit and to ensure the smooth running of the Department.
  • Excellent organisational and administrative skills, together with an ability to deliver high standards of customer service in a friendly, positive, and professional manner.
  • A self-managing and proactive approach to work requirements and a can-do attitude and willingness to cross train is essential along with the desire to learn new skills.
  • Competent user of the Microsoft Office suite.


Junior Order Entry Administrator Key Responsibilities

  • Process orders received
  • Order Entry using the system
  • Flex between different order types and use of systems 
  • Take In-bound enquiries from Agents querying orders
  • Communicate requirements to Agents and internal colleagues
  • Ad-hoc sales related duties as required
 

The Company

This is a great opportunity with a world leading supplier in their field, who are privately owned and with operations in 20 countries. In the UK, they develop and manufacture bespoke products, with over 90% being exported.

They have this exciting Area Sales Manager opportunity to become a key member of their dedicated UK external sales team, where you will be responsible for the account management and growth of the business, along with a responsibility for the achievement of turnover and profit margin targets across the Northeast region.

Please Note: The Area Sales Manager must have proven sales experience within either; Instrumentation, Flow Control, Sensors, Valves, Pumps, Pneumatics or similar.


Area Sales Manager Package and Benefits

  • £50,000 + bonus (OTE £62,000)
  • Company car
  • Work from home role
  • 37.5 hours, 8:30am – 5:15pm, 1:00pm finish on Friday’s (with flexible hours)
  • 24 days holiday, increasing with service, plus paid birthday leave
  • Life Assurance 4x salary, enhanced sick pay, private medical insurance, professional subscriptions


Area Sales Manager Candidate Requirements

  • Proven sales experience within either; Instrumentation, Flow Control, Valves, Pumps, Pneumatics or similar. 
  • ONC in Electrical / Instrumentation (highly advantageous but not essential).
  • Degree in Engineering would be advantageous.
  • A clean driving license.
  • Has a good proven track record of field sales background.
  • Strong negotiating skills and capacity.
  • Ability and willingness to follow instructions of management and respond to requests from others in the team in a helpful manner.
  • Strong written and verbal communication skills.


Area Sales Manager Key Responsibilities

  • Manage the market share within allocated geographic areas, industries or accounts in the Midland’s region.
  • Develop and expand on a long-term basis certain nominated and parent company established Global accounts within the area of responsibility.
  • Continuous focus, action and target setting for developing new business and building new customer bases in the Northeast region.
  • Accountable for the establishment of both annual and monthly sales objectives in coordination with the Company’s strategic plan.
  • Follow-up leads generated by marketing activities.
  • Implementation of the sales and marketing plans.
  • Assist in the reporting and forecasting functions monthly, as well as assisting in the reporting, controlling, forecasting, and managing of the allocated industries and accounts within the areas of responsibility.
  • Provide an Industry and product reporting package as determined by Company Management.
  • Expected to be knowledgeable of market and industry trends, competitors, and leading customer strategies. 
  • Maintain appropriate data and information on the company CRM system 
  • Other duties as determined by the Regional Sales Manager.
 

The Company

This is a great opportunity with a world leading supplier in their field, who are privately owned and with operations in 20 countries. In the UK, they develop and manufacture bespoke products, with over 90% being exported.

They have this exciting opportunity to become a key member of their dedicated UK external sales team, where you will be responsible for the account management and growth of the business, along with a responsibility for the achievement of turnover and profit margin targets across the Midland’s region.

Please Note: The Area Sales Manager must have proven sales experience within either; Instrumentation, Sensors, Valves, Pumps, Pneumatics or similar.


Area Sales Manager Package and Benefits

  • £50,000 + bonus
  • Company car
  • Work from home role
  • 37.5 hours, 8:30am – 5:15pm, 1:00pm finish on Friday’s (with flexible hours)
  • 24 days holiday, increasing with service, plus paid birthday leave
  • Life Assurance 4x salary, enhanced sick pay, private medical insurance, professional subscriptions


Area Sales Manager Candidate Requirements

  • Proven sales experience within either; Instrumentation, Valves, Pumps, Pneumatics or similar. 
  • ONC in Electrical / Instrumentation (highly advantageous but not essential).
  • Degree in Engineering would be advantageous.
  • A clean driving license.
  • Has a good proven track record of field sales background.
  • Strong negotiating skills and capacity.
  • Ability and willingness to follow instructions of management and respond to requests from others in the team in a helpful manner.
  • Strong written and verbal communication skills.


Area Sales Manager Key Responsibilities

  • Manage the market share within allocated geographic areas, industries or accounts in the Midland’s region.
  • Develop and expand on a long-term basis certain nominated and parent company established Global accounts within the area of responsibility.
  • Continuous focus, action and target setting for developing new business and building new customer bases in the Midlands region.
  • Accountable for the establishment of both annual and monthly sales objectives in coordination with the Company’s strategic plan.
  • Follow-up leads generated by marketing activities.
  • Implementation of the sales and marketing plans.
  • Assist in the reporting and forecasting functions monthly, as well as assisting in the reporting, controlling, forecasting, and managing of the allocated industries and accounts within the areas of responsibility.
  • Provide an Industry and product reporting package as determined by Company Management.
  • Expected to be knowledgeable of market and industry trends, competitors, and leading customer strategies. 
  • Maintain appropriate data and information on the company CRM system 
  • Other duties as determined by the Regional Sales Manager.
 

Role and Company Overview

This is an excellent opportunity for an experienced Senior Design Engineer to join a bespoke and successful engineering business. A global supplier with over 40 years of experience, this is one of their most exciting periods, with an increase in demand for their product leading to growth and investment onsite.

If you are an individual who is looking for career growth and development, this role with become a Technical Manager role for the right person within 2+ years.

The role will allow for some hybrid working following successful probation.


Senior Design Engineer Salary and Benefits

  • £40,000 - £45,000
  • 39.5 Hours per week
  • 8:45am – 5:00pm, 4pm finish on Friday’s, or you can work 8:00am – 4:00pm Monday to Friday
  • Some hybrid working following successful probation
  • Private health scheme 
  • Company performance bonus
  • Sick pay
  • Immediate Start 

Commutable from - Birmingham, Derby, Leicester, Coventry, Stone, Wolverhampton, Stafford, Lichfield


Senior Design Engineer Candidate Requirements 

  • Any experience within heavy engineering, castings or similar would be a huge advantage.
  • Ideally qualified to HND or Degree level, but this isn’t essential. 
  • You must have a sound knowledge of mechanical engineering principles and product design processes. 
  • Proven experience using both AutoCAD 2D and Inventor. 
  • Experience of working in a manufacturing environment. 
  • Mentoring and support of junior staff. 
  • The right personality is key, you will be an excellent communicator and a good listener.
  • Able to travel overseas when needed – this won’t be too frequent.


Senior Design Engineer Key Responsibilities

  • The Senior Design Engineer will be responsible for the management of design activities from concept through to production validation.
  • The robust design of products in accordance with the department procedures.
  • Investigating design factors such as function, materials, performance, interchangeability, cost, operational efficiency.
  • Preparation of Project Engineering data for new product assemblies and components, 3D / 2D Drawings, BOM's, Technical Specifications.
  • Customer technical liaison on new projects, ensuring that the designs meet the customer's requirements and often exceed their expectations and remain competitive to achieve sales growth and increase market share.
  • FEA of critical components. 
 

Company and Role Overview

With decades of experience, this UK leading business who are part of a large group, have remained at the forefront of their industry. They are currently working on a huge, long-term, high value project, which you will be part of in this role. 

The business is looking for an experienced Quality Inspector for a major, long-term project. The ideal candidate will have proven Quality Inspector, Quality Engineer, Quality Technician or Quality Control experience. 

You will be responsible for overseeing production processes, to ensure that the quality of the end product meets the required standards. You will collaborate with the Production, Finishing and Despatch departments to conduct inspections before products are despatched to site. You will ensure that any defects or improvements are identified and communicated.


Quality Inspector Salary, Hours, and Benefits

  • £32,711
  • 40 hours per week, 2:00pm – 10:00pm
  • Life assurance
  • Employee assistance program
  • Mental health and wellbeing initiatives
  • Discounts
  • Training and development opportunities.


Commutable From: Derby, Leicester, Loughborough, Nottingham, Tamworth, Lichfield


Quality Inspector Candidate Requirements

  • Proven Quality experience.
  • The environment is always changing, so you have to be adaptable. 
  • IT literate – an amount of time will be spent transferring data into the system.
  • A good communicator – confident enough to challenge individuals. 
  • UK Driving license as the site is not easy to get to via public transport.


Quality Inspector Key Responsibilities

  • Engage production teams in quality management processes and drive a continuous improvement culture.
  • Inspection of product at all stages of production in accordance with the Inspection Test Plan.
  • Identification of defects, non-conformance and opportunities for improvement within the production processes. Assistance in root cause analysis and corrective action activities.
  • Participate in internal and external accrediting body audits.
 

Company and Role Overview

With decades of experience, this UK leading business who are part of a large group, have remained at the forefront of their industry. They are currently working on a huge, long-term, high value project, which you will be part of in this role. 

The business is looking for an experienced Lifting Supervisor - the ideal candidate will have a proven Lifting Supervisor background and will be A61 CITB Blue card, A62 Blue Card, Slinger Signalled A40 Card qualified.


Lifting Supervisor Salary, Hours, and Benefits

  • £52,660
  • 47.5 hours per week with overtime available
  • Excellent training and development opportunities
  • Exclusive discounts on travel, gym and attractions in the Merlin group
  • Life assurance
  • Employee assistance program
  • Mental health and wellbeing initiatives

Commutable From: Peterborough, Stamford, Corby, Oakham, Melton Mowbray, Leicester, Loughborough, Nottingham, Grantham


Lifting Supervisor Key Responsibilities

  • Create method statements and safe systems of work for required lifting operations.
  • Regularly review and update lifting plans.
  • Manage and monitor crane stability, duty charts and safety devices.
  • Plan and execute all mobile crane contract lifts onsite.
  • Undertake routine checks on lifting equipment in line with LOLER regulations.
  • Manage and monitor daily workload and priorities for a team of Slingers, Signallers, Bankspeople and crane operators.
  • Lead the daily operational briefing.
  • Supervise working areas and makes sure any changes are addressed through revised risk assessments.
  • Carry out competence-based workplace assessments for OHC Operators, Slingers, Signallers and Bankspeople.
  • Prepare exclusion zones.


Lifting Supervisor Other Responsibilities

  • Health and Safety and taking care of our team members is paramount.
  • Take reasonable care not to put yourself, other people, fellow colleagues and members of the public at risk by what you do or don’t do in the course of your work.
  • Co-operate with your line manager, making sure you attend and receive appropriate training, and you understand and follow the company’s health and safety policies.
  • Report any injuries, strains or illnesses that occur as a result of doing your job, this may require a change in the way you work.