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TELESALES TEAM LEADER

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Scott Logan
Principal Consultant

Job Descriptions

This is a great opportunity for an Inbound Telesales Team Leader to join a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. 

With over 40 years’ experience under their belt, they are a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, with this role being part of that growth.


Inbound Telesales Team Leader Salary and Benefits

  • £28,000 - £30,000
  • Commission
  • 37.5 hours per week, Monday - Friday
  • 23 days holiday, increasing with service, plus statutory
  • Life Assurance
  • Profit related pay

Commutable From: Derby, Nottingham, Mansfield, Chesterfield, Heanor


Inbound Telesales Team Leader Candidate Requirements

  • Proven experience in a consultative sales / inbound sales environment
  • Familiarity with MRP systems (ideally)
  • Technically minded
  • Competent in the use of MS Office Suite
  • An active interest in the automotive arena
  • A good motivator with excellent communication and interpersonal skills
  • Accurate with good attention to detail
  • Problem solving skills
  • Good time management skills


Inbound Telesales Team Leader Key Responsibilities

  • Lead a team of Customer Experience Advisors in collaborative sales
  • Provide inspiration and training on how to attain sales objectives
  • Support recruitment, training, and development of the team
  • Deliver a world class service, using product knowledge and expertise to maximise upselling opportunities, monitor sales procedures and ensure records are comprehensively administered
  • Work together with colleagues from other departments to improve efficiency and overall service delivery
  • Be responsible for arranging demonstrations for the field and online assessment team, overseeing the Diaries to ensure efficiency of resources
  • Ensure all customers are advised considerately through the decision-making process
  • Complete sales over the phone, ensure sales from the team are accurate and following company policies and guidelines
  • Monitor sale metrics and KPIs, set sales objectives and goals and develop strategies to achieve these targets
  • Generate action plans to enhance performance and productive capacity of the team