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This is a great opportunity for an Inbound Telesales Team Leader to join a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence.
With over 40 years’ experience under their belt, they are a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, with this role being part of that growth.
Inbound Telesales Team Leader Salary and Benefits
£28,000 - £30,000
Commission
37.5 hours per week, Monday - Friday
23 days holiday, increasing with service, plus statutory
Inbound Telesales Team Leader Candidate Requirements
Proven experience in a consultative sales / inbound sales environment
Familiarity with MRP systems (ideally)
Technically minded
Competent in the use of MS Office Suite
An active interest in the automotive arena
A good motivator with excellent communication and interpersonal skills
Accurate with good attention to detail
Problem solving skills
Good time management skills
Inbound Telesales Team Leader Key Responsibilities
Lead a team of Customer Experience Advisors in collaborative sales
Provide inspiration and training on how to attain sales objectives
Support recruitment, training, and development of the team
Deliver a world class service, using product knowledge and expertise to maximise upselling opportunities, monitor sales procedures and ensure records are comprehensively administered
Work together with colleagues from other departments to improve efficiency and overall service delivery
Be responsible for arranging demonstrations for the field and online assessment team, overseeing the Diaries to ensure efficiency of resources
Ensure all customers are advised considerately through the decision-making process
Complete sales over the phone, ensure sales from the team are accurate and following company policies and guidelines
Monitor sale metrics and KPIs, set sales objectives and goals and develop strategies to achieve these targets
Generate action plans to enhance performance and productive capacity of the team