JUNIOR ADMINISTRATOR

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years, with this Telesales Advisor role being part of that growth.

Pay, Hours and Benefits

• £25,000 - £27,000 dependent on experience
• 8:30am – 5:00pm, Monday - Friday
• 23 days holiday, Life insurance cover, Profit Related Pay, Free on-site car park, Employee Assistance Programme, Full Training provided

This role is commutable from the following areas: Derby, Nottingham, Mansfield, Chesterfield, 

Role Overview

This is a fantastic opportunity for an experienced Telesales Service Advisor to join a successful Sales and Marketing Team, with a business who operate in a growth market and are the market leaders in their area of expertise.

There is no cold calling required for this position, it is a mix of inbound call handling and outbound call follow-ups - they only contact customers who have contacted them.

Your job is to considerately help customers through the decision-making process. They work with disabled and elderly people and want people who can demonstrate empathy and help people with proper recommendations and great service, not those that smash sales targets at any cost.

In-depth training will give you all the product knowledge you need to excel in this role.

Telesales Advisor Candidate Requirements

• The business is looking for a professional Telesales Advisor with effective questioning and listening skills, who can help customers in a positive and friendly manner
• You will provide excellent customer service, building trust, helping people through the three phases of the decision-making process; enquiry, needs assessment and fitting
• An excellent telephone manner
• A genuine passion for helping people
• Confidence using Microsoft Excel, Word, internet & email
• The ability to work to agreed process & procedures to deliver daily KPI's
• Consistency and a positive attitude to your working day
• Call centre, customer service or sales experience is an advantage but more importantly your attitude

Telesales Advisor Key Responsibilities

• Taking inbound enquiries from all sources
• Advising the customer on products and services that would best suit their needs
• Maintaining a good relationship with the existing customers as well as developing the existing enquiries and promoting new business
• Being cross trained across all areas of the sales function
• Maintaining an excellent level of product knowledge through self-study and supported development
• Ensuring all customers are advised considerately through the decision-making process
• Updating the database/CRM with customer records
• Contacting potential customers to arrange appointments
• Resolving any sales related issues with customers
• Providing basic technical assistance to customers calling in with enquiries

Role and Company Overview

This is an excellent opportunity for an experienced Senior Design Engineer to join a bespoke and successful engineering business. A global supplier with over 40 years of experience, this is one of their most exciting periods, with an increase in demand for their product leading to growth and investment onsite.

If you are an individual who is looking for career growth and development, this role with become a Technical Manager role for the right person within 2+ years.

The role will allow for some hybrid working following successful probation.

Senior Design Engineer Salary and Benefits

• £40,000 - £45,000
• 39.5 Hours per week
• 8:45am – 5:00pm, 4pm finish on Friday’s, or you can work 8:00am – 4:00pm Monday to Friday
• Some hybrid working following successful probation
• Private health scheme 
• Company performance bonus
• Sick pay
• Immediate Start 

Commutable from - Birmingham, Derby, Leicester, Coventry, Stone, Wolverhampton, Stafford, Lichfield

Senior Design Engineer Candidate Requirements 

• Any experience within heavy engineering, castings or similar would be a huge advantage.
• Ideally qualified to HND or Degree level, but this isn’t essential. 
• You must have a sound knowledge of mechanical engineering principles and product design processes. 
• Proven experience using both AutoCAD 2D and Inventor. 
• Experience of working in a manufacturing environment. 
• Mentoring and support of junior staff. 
• The right personality is key, you will be an excellent communicator and a good listener.
• Able to travel overseas when needed – this won’t be too frequent.

Senior Design Engineer Key Responsibilities

• The Senior Design Engineer will be responsible for the management of design activities from concept through to production validation.
• The robust design of products in accordance with the department procedures.
• Investigating design factors such as function, materials, performance, interchangeability, cost, operational efficiency.
• Preparation of Project Engineering data for new product assemblies and components, 3D / 2D Drawings, BOM's, Technical Specifications.
• Customer technical liaison on new projects, ensuring that the designs meet the customer's requirements and often exceed their expectations and remain competitive to achieve sales growth and increase market share.
• FEA of critical components. 

Company and Role Overview

With decades of experience, this UK leading business who are part of a large group, have remained at the forefront of their industry. They are currently working on a huge, long-term, high value project, which you will be part of in this role. 

The business is looking for an experienced Quality Inspector for a major, long-term project. The ideal candidate will have proven Quality Inspector, Quality Engineer, Quality Technician or Quality Control experience. 

You will be responsible for overseeing production processes, to ensure that the quality of the end product meets the required standards. You will collaborate with the Production, Finishing and Despatch departments to conduct inspections before products are despatched to site. You will ensure that any defects or improvements are identified and communicated.

Quality Inspector Salary, Hours, and Benefits

• £32,711
• 40 hours per week, 2:00pm – 10:00pm
• Life assurance
• Employee assistance program
• Mental health and wellbeing initiatives
• Discounts
• Training and development opportunities.

Commutable From: Derby, Leicester, Loughborough, Nottingham, Tamworth, Lichfield

Quality Inspector Candidate Requirements

• Proven Quality experience.
• The environment is always changing, so you have to be adaptable. 
• IT literate – an amount of time will be spent transferring data into the system.
• A good communicator – confident enough to challenge individuals. 
• UK Driving license as the site is not easy to get to via public transport.

Quality Inspector Key Responsibilities

• Engage production teams in quality management processes and drive a continuous improvement culture.
• Inspection of product at all stages of production in accordance with the Inspection Test Plan.
• Identification of defects, non-conformance and opportunities for improvement within the production processes. Assistance in root cause analysis and corrective action activities.
• Participate in internal and external accrediting body audits.

Company and Role Overview

With decades of experience, this UK leading business who are part of a large group, have remained at the forefront of their industry. They are currently working on a huge, long-term, high value project, which you will be part of in this role. 

The business is looking for an experienced Lifting Supervisor - the ideal candidate will have a proven Lifting Supervisor background and will be A61 CITB Blue card, A62 Blue Card, Slinger Signalled A40 Card qualified.

Lifting Supervisor Salary, Hours, and Benefits

• £52,660
• 47.5 hours per week with overtime available
• Excellent training and development opportunities
• Exclusive discounts on travel, gym and attractions in the Merlin group
• Life assurance
• Employee assistance program
• Mental health and wellbeing initiatives

Commutable From: Peterborough, Stamford, Corby, Oakham, Melton Mowbray, Leicester, Loughborough, Nottingham, Grantham

Lifting Supervisor Key Responsibilities

• Create method statements and safe systems of work for required lifting operations.
• Regularly review and update lifting plans.
• Manage and monitor crane stability, duty charts and safety devices.
• Plan and execute all mobile crane contract lifts onsite.
• Undertake routine checks on lifting equipment in line with LOLER regulations.
• Manage and monitor daily workload and priorities for a team of Slingers, Signallers, Bankspeople and crane operators.
• Lead the daily operational briefing.
• Supervise working areas and makes sure any changes are addressed through revised risk assessments.
• Carry out competence-based workplace assessments for OHC Operators, Slingers, Signallers and Bankspeople.
• Prepare exclusion zones.

Lifting Supervisor Other Responsibilities

• Health and Safety and taking care of our team members is paramount.
• Take reasonable care not to put yourself, other people, fellow colleagues and members of the public at risk by what you do or don’t do in the course of your work.
• Co-operate with your line manager, making sure you attend and receive appropriate training, and you understand and follow the company’s health and safety policies.
• Report any injuries, strains or illnesses that occur as a result of doing your job, this may require a change in the way you work.