IT TECHNICIAN

This is a fantastic opportunity to join a European leading business, where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.

They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.

Manufacturing Production Planner Pay, Hours and Benefits

• £27,000 - £32,000 
• 37.5 hours per week, Monday – Friday, 7:00am – 3:00pm (with some flexibility)
• 23 days holiday plus bank holidays
• Life insurance cover
• Employee Assistance Programme

The Manufacturing Production Planner role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield.

Manufacturing Production Planner Candidate Requirements

• The Manufacturing Production Planner will have detailed understanding of manufacturing and production processes.
• Strong ownership and influencing skills – required to work across a wide stakeholder group. 
• Minimum of 2 years of experience in supply chain management within the manufacturing industry.
• Good problem-solving skills.
• Excellent communication and interpersonal skills.
• MRP systems proficiency (Microsoft Dynamics would be ideal but isn’t essential).
• Proficient in Excel.
• Demonstrable capability in handling multiple priorities in a fast-paced environment.
• Detail-oriented and tenacious with strong organisational skills.

Manufacturing Production Planner Key Responsibilities (but not limited to)

• Review and action MRP recommendations to release Production Orders required to enable OTIF across the product range.  
• Input into item parameter and BOM changes based on commodity knowledge, facilitate and maximise efficiency whilst maintaining integrity and excellence.  
• Work with Production to plan capacity and schedule work into Production.
• Preparate sales order data to facilitate the management of sales orders.
• Manage daily orders through the production process.
• Work closely with Sales to communicate any impacts on fulfilment date where stock is not available.
• Facilitate the resolution of issues and potential blockages within the Production Process to achieve OTIF. 
• Ensure that all sales orders are shipped and invoiced on the day that they are despatched.
• Work with Production Planning Analyst to ensure that production is forward planned, agreed, and actioned.
• Own documentation relating to Production Planning activities.  Develop, document, and maintain a thorough set of Process Instructions, Standard Operating Procedures, and Work Instructions encompassing activities conducted within sphere of responsibility. 
• Provide input into process improvements across the E2E business.

This is a fantastic opportunity to join a European leading business, where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.

They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.

Customer Service Advisor Pay, Hours and Benefits

• £26,420
• 8:30am – 5:00pm Monday to Friday
• 23 days holiday plus bank holidays
• Full in-depth training is provided
• Profit related pay
• Life insurance cover
• Employee Assistance Programme

This Customer Service Advisor role is commutable from the following areas: Ripley, Alfreton, Sutton in Ashfield, Pinxton, South Normanton  

Role Overview

• You have the opportunity to see your customer through the whole process. You will only contact customers who have contacted the business. Your job is to considerately help them through the decision-making process.
• There is no cold calling required for this position, it is a mix of inbound call handling and outbound call follow-ups.

Customer Service Advisor Candidate Requirements

• The business is looking for a Customer Service professional with effective questioning and listening skills, who can help customers in a positive and friendly manner. 
• You will provide excellent customer service, building trust and helping people through the three phases of the decision-making process; enquiry, needs assessment and fitting. 

In addition to this, it would be great if the Customer Service Advisor had: 

• An excellent telephone manner
• A genuine passion for helping people
• Confidence using Microsoft Excel, Word, internet & email
• The ability to work to agreed process & procedures to deliver daily KPI’s
• Consistency and a positive attitude to your working day
• Call centre, customer service or sales experience is an advantage but more importantly your attitude 

Customer Service Advisor Key Responsibilities

• Take In-bound enquiries from all sources
• Advise the customer on products and services that would best suit their needs
• Maintain a good relationship with the existing customers as well as developing the existing enquiries and promoting new business
• Be cross trained across all areas of the sales function and maintain an excellent level of product knowledge through self-study and supported development
• Ensure all customers are advised considerately through the decision-making process
• Update the database/CRM with customer records 
• Contact potential customers to arrange appointments
• Resolve any sales related issues with customers
• Provide basic technical assistance to customers calling in with enquiries

As specialists in the field, the business has over 40 years’ experience and specialises in design and construction. As a business which is committed to investing and developing its people, all employees have the opportunity to grow within the company. If you have a long-term career goal, we can help you get there!

This is a superb opportunity for a Plant Fitter to join the team on a Morning shift 6am – 2.30pm Monday – Thursday and 6am – 1.30pm on a Friday. The successful candidate will be responsible for the manufacture, modification, maintenance, and repair, of a variety of piling equipment and ancillaries, ensuring that the fleet remains in prime working condition.

Benefits for the role of Plant Fitter: 

• This role is weekly paid, on an hourly rate of £16.93. 
• 39 hours a week, Monday to Friday.
• 22 days holiday + 8 Bank holidays and Christmas Shutdown 
• Company Pension at 3% providing employee pays 4% weekly paid staff  
• Overtime 

Key Duties

• As a Plant Fitter, your key responsibilities will include: 
• Using appropriate processes and techniques, you will read and interpret engineering drawings to complete manufacture and modification as requested.
• Experience and skill of fault-finding, maintenance and repair of heavy-duty construction plant and hydraulic systems would be ideal.
• Use appropriate hand and power tools to complete tasks
• Use appropriate processes and techniques to complete tasks
• Read and interpret engineering drawings

Requirements of the Plant Fitter 
To excel in this role, you must meet the following criteria: 

• You must hold a full UK driving licence and a Level 2 qualification in Plant Maintenance or equivalent.
• This is a fitter role for the rigs not the factory, so previous experience is needed in heavy plant/ construction equipment. 
• Although this role is not a mobile fitter role, they will be expected to go out to sites to attend breakdowns and general repairs, so need to have a driving licence. 
• Experience with JCB’s and CAT
• Welding and fabrication 

This role is commutable from Derby, Burton upon Trent, Swadlincote, Tamworth and Leicester.