CUSTOMER SERVICE MANAGER

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years, with this Customer Service Advisor role being part of that growth.

Junior Order Entry Administrator Pay, Hours and Benefits

• £19,000 - £21,000 
• 9:00am – 5:00pm, Monday - Friday
• 23 days holiday plus bank holidays – holiday allowance increases with service
• Life insurance cover
• Profit Related Pay
• Employee Assistance Programme
• Retail discount scheme

This role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield, 

Role Overview

Due to continued growth, the business is looking to recruit a Junior Order Entry Administrator to join their Sales Team.
Flexibility is key in this role supporting the Sales Department with Order Entry/Administration activity.
Your primary purpose in this role short term is to allow the order to be processed.
As this becomes more automated, you will transition into more of an admin support role to the Sales Department.

Junior Order Entry Administrator Candidate Requirements

• The Junior Order Entry Administrator will have an excellent attitude to work, with a desire to learn. 
• Customer focused, you will have strong communication skills and show a high level of attention to detail, whilst completing tasks accurately and in a timely manner.
• Being able to successfully work as part of a team is essential for a good fit and to ensure the smooth running of the Department.
• Excellent organisational and administrative skills, together with an ability to deliver high standards of customer service in a friendly, positive, and professional manner.
• A self-managing and proactive approach to work requirements and a can-do attitude and willingness to cross train is essential along with the desire to learn new skills.
• Competent user of the Microsoft Office suite.

Junior Order Entry Administrator Key Responsibilities

• Process orders received
• Order Entry using the system
• Flex between different order types and use of systems 
• Take In-bound enquiries from Agents querying orders
• Communicate requirements to Agents and internal colleagues
• Ad-hoc sales related duties as required

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years, with this Telesales Advisor role being part of that growth.

Pay, Hours and Benefits

• £25,000 - £27,000 dependent on experience
• 8:30am – 5:00pm, Monday - Friday
• 23 days holiday, Life insurance cover, Profit Related Pay, Free on-site car park, Employee Assistance Programme, Full Training provided

This role is commutable from the following areas: Derby, Nottingham, Mansfield, Chesterfield, 

Role Overview

This is a fantastic opportunity for an experienced Telesales Service Advisor to join a successful Sales and Marketing Team, with a business who operate in a growth market and are the market leaders in their area of expertise.

There is no cold calling required for this position, it is a mix of inbound call handling and outbound call follow-ups - they only contact customers who have contacted them.

Your job is to considerately help customers through the decision-making process. They work with disabled and elderly people and want people who can demonstrate empathy and help people with proper recommendations and great service, not those that smash sales targets at any cost.

In-depth training will give you all the product knowledge you need to excel in this role.

Telesales Advisor Candidate Requirements

• The business is looking for a professional Telesales Advisor with effective questioning and listening skills, who can help customers in a positive and friendly manner
• You will provide excellent customer service, building trust, helping people through the three phases of the decision-making process; enquiry, needs assessment and fitting
• An excellent telephone manner
• A genuine passion for helping people
• Confidence using Microsoft Excel, Word, internet & email
• The ability to work to agreed process & procedures to deliver daily KPI's
• Consistency and a positive attitude to your working day
• Call centre, customer service or sales experience is an advantage but more importantly your attitude

Telesales Advisor Key Responsibilities

• Taking inbound enquiries from all sources
• Advising the customer on products and services that would best suit their needs
• Maintaining a good relationship with the existing customers as well as developing the existing enquiries and promoting new business
• Being cross trained across all areas of the sales function
• Maintaining an excellent level of product knowledge through self-study and supported development
• Ensuring all customers are advised considerately through the decision-making process
• Updating the database/CRM with customer records
• Contacting potential customers to arrange appointments
• Resolving any sales related issues with customers
• Providing basic technical assistance to customers calling in with enquiries

Company

With nearly 50 years of experience behind them, this is a global company that continues to grow, having doubled in size over the last five years. They consider themselves to be agile and highly innovative, embracing the technology associated within the industry.  The business has a strong family culture which provides a positive working environment where employees feel valued and trusted. They are big advocates of personal development, growth and progression, with many success stories of this across the company. 

**This is an initial 9-month fixed term role**

Mechanical Design Engineer Salary, Hours and Benefits

• £40,000
• An initial 9-month fixed term role
• The position will go hybrid after a bit of time in the role
• 37.5 hours per week, with some flexibility
• The chance to join a hypergrowth business
• Up to 10.5% company pension
• •Company bonus
• 33 days holiday (including bank holidays)
• Cash health plan
• A modern, forward-thinking place to work

Commutable From: Wolverhampton, Birmingham, Walsall, Dudley, Kidderminster  

Mechanical Design Engineer Role Overview

The business is looking to recruit a Mechanical Design Engineer on a fixed term contract to join a pre‐existing Engineering project team focussed on the development, documentation and validation of multiple assemblies and subassemblies used within the company’s existing products.

Activities within this project will include providing technical review into existing assemblies made onsite, creation of new assembly drawings as well as planning for and performing any necessary validation testing required for final project approvals.

The role will be primarily focussed on the maintenance and development of existing products and assemblies, however, work may be supplemented by additional NPD work and projects.

Mechanical Design Engineer Candidate Requirements

• Degree or similar qualification in Mechanical Design Engineering or comparable subject.
• Experience in 3D CAD software CREO and Windchill (other similar CAD software will also be considered).
• Ability to accurately read, layout and create 2D Engineering drawings, in particular assembly style drawings.
• Understanding of geometric tolerances and other similar Engineering principles.
• Understanding of Bills of Materials.
• Experience and understanding of ERP software(s) (Microsoft Navision preferred).
• Hands‐on approach to product testing.

Mechanical Design Engineer Key Responsibilities 

• Design and development of mechanisms, components, and assemblies with a focus on existing company products.
• Generation of mechanical drawings and specifications using 3D CAD packages.
• Inspection, testing and validation of designs and products.
• Support the introduction of parts and designs into manufacturing and production.
• Assessment and documentation of products against required specifications and standards.
• Assisting the Manufacturing Engineering, Quality, Supply Chain and teams where necessary.

POWER PRESS SETTER

We are offering an exceptional opportunity for a POWER PRESS SETTER.

Are you a skilled Power Press Setter with a knack for precision and a passion for engineering? Join our dynamic team and be part of a company that values your expertise and dedication!

A well- established business, we produce products in most metals, such as mild steel, stainless steel and aluminium, supplying into the automotive sector, as well as mining and garden products.

Commutable from Birmingham, Sutton Coldfield, Solihull, Moseley, Walsall, Minworth, Tamworth, Erdington and Castle Bromwich

KEY BENEFITS

• Salary: £27,300
• Free parking on site
• Unlimited Career progression
• Days
• Super work / life balance
• Lunchtime finish Friday
• Friendly, supportive team

RESPONSIBILITIES

• Set up and adjust power press machinery for production runs.
• Conduct regular maintenance and troubleshooting to ensure efficiency.
• Perform quality checks to maintain product standards.
• Follow company procedures for safety and compliance.

REQUIREMENTS

• Proven track record as a Power Press Setter, ideally C Frame 
• Ability to set up and adjust presses with precision.
• ROSPA certificate
• Knowledge of tooling and troubleshooting press machinery.
• Ensure adherence to health and safety standards.
• Work collaboratively with colleagues and support production goals
• Happy to work Days

If you would like to be part of a growing success story, where there are unrivalled career prospects for you, send your CV NOW!

TOOLMAKER

We are offering an exceptional opportunity for a TOOLMAKER

This is a well - established manufacturing organisation, with plenty of new and existing work.  You would be joining a friendly team.

Aswell as tooling repairs, you will also be supporting the Setters with troubleshooting on the tooling.  This would suit a Toolmaker, who is looking for additional responsibilities

This is a day’s role, with a choice of start and finish times.

Commutable from Birmingham, Wolverhampton, Telford, Walsall, Brownhills, Bloxwich, Sutton Coldfield, Halesowen, Dudley, Rowley Regis, West Bromwich, Smethwick and Wombourne

Key Benefits

• Salary: £39,000
• Free parking on site
• Day’s role
• Overtime paid
• Early Friday finish available
• Friendly, supportive team
• Strong, solid well- established business

Responsibilities

• Conduct regrinds and repairs on tooling
• Carry out TPM checks
• Using all standard Toolroom equipment
• Carry out changeovers and small repairs
• Supporting the Press Setters with trouble shooting
• Responsibility for keeping and inventory of spares
• Happy to work days

Requirements

• Ideally, Apprentice trained
• A forklift truck licence would be helpful, though not essential
• Strong Toolmaking experience
• Lifting and slinging qualifications
• Happy to work a Days role
• Would suit an experienced Toolmaker, who is looking to step up