CUSTOMER SERVICE MANAGER

We are offering an exceptional opportunity for a CUSTOMER SERVICE MANAGER

Would you like to be part of a large, long-established organisation where you can continue to apply your considerable talent and skills as a Customer Service Manager?  Look no further, we have just the job for you!

This role is central to our operations, encompassing customer account management, business development, order processing, fulfilment, and shipping. You’ll also play a key role on the Senior Management Team, contributing to strategic decisions across the business.

Commutable from Birmingham, Sutton Coldfield, Moseley, Halesowen, Wolverhampton, Willenhall, Walsall, Aldridge, Dudley, Halesowen, Rowley Regis, Harbourne, Brierley Hill and West Bromwich

KEY BENEFITS

• Salary: £ Negotiable – dependant on experience
• Free parking on site
• Very stable business
• Long established with multiple supplier base
• 36.25 hours per week
• Life assurance
• Generous paid sick scheme
• Medical cash benefit plan
• Employee assistance programme
• Unlimited Career progression
• Days
• Super work / life balance

RESPONSIBILITIES

• Lead the Customer Services Department with a focus on excellence in service delivery.
• Collaborate with international customers and agents, ensuring seamless communication.
• Manage exportation processes, including compliance with duties, Incoterms, and post-BREXIT regulations.
• Develop and maintain strong customer relationships, driving retention and satisfaction

REQUIREMENTS

• Level 5 (or higher) qualification in a Business-related discipline or equivalent.
• IATA and IMDG certification.
• At least 5 years of experience in a customer service management and shipping/export role, including handling dangerous goods.
• Proficiency in Microsoft Office, with advanced Excel skills.
• Familiarity with Sage X3 is advantageous but not essential.

This is an exciting opportunity to shape the future of a key department during a transformative time for our business. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, we’d love to hear from you.

Apply today and take the next step in your career with us!

Please forward your CV together with your salary expectations

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years, with this Customer Service Advisor role being part of that growth.

Junior Order Entry Administrator Pay, Hours and Benefits

• £19,000 - £21,000 
• 9:00am – 5:00pm, Monday - Friday
• 23 days holiday plus bank holidays – holiday allowance increases with service
• Life insurance cover
• Profit Related Pay
• Employee Assistance Programme
• Retail discount scheme

This role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield, 

Role Overview

Due to continued growth, the business is looking to recruit a Junior Order Entry Administrator to join their Sales Team.
Flexibility is key in this role supporting the Sales Department with Order Entry/Administration activity.
Your primary purpose in this role short term is to allow the order to be processed.
As this becomes more automated, you will transition into more of an admin support role to the Sales Department.

Junior Order Entry Administrator Candidate Requirements

• The Junior Order Entry Administrator will have an excellent attitude to work, with a desire to learn. 
• Customer focused, you will have strong communication skills and show a high level of attention to detail, whilst completing tasks accurately and in a timely manner.
• Being able to successfully work as part of a team is essential for a good fit and to ensure the smooth running of the Department.
• Excellent organisational and administrative skills, together with an ability to deliver high standards of customer service in a friendly, positive, and professional manner.
• A self-managing and proactive approach to work requirements and a can-do attitude and willingness to cross train is essential along with the desire to learn new skills.
• Competent user of the Microsoft Office suite.

Junior Order Entry Administrator Key Responsibilities

• Process orders received
• Order Entry using the system
• Flex between different order types and use of systems 
• Take In-bound enquiries from Agents querying orders
• Communicate requirements to Agents and internal colleagues
• Ad-hoc sales related duties as required

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years, with this Telesales Advisor role being part of that growth.

Pay, Hours and Benefits

• £25,000 - £27,000 dependent on experience
• 8:30am – 5:00pm, Monday - Friday
• 23 days holiday, Life insurance cover, Profit Related Pay, Free on-site car park, Employee Assistance Programme, Full Training provided

This role is commutable from the following areas: Derby, Nottingham, Mansfield, Chesterfield, 

Role Overview

This is a fantastic opportunity for an experienced Telesales Service Advisor to join a successful Sales and Marketing Team, with a business who operate in a growth market and are the market leaders in their area of expertise.

There is no cold calling required for this position, it is a mix of inbound call handling and outbound call follow-ups - they only contact customers who have contacted them.

Your job is to considerately help customers through the decision-making process. They work with disabled and elderly people and want people who can demonstrate empathy and help people with proper recommendations and great service, not those that smash sales targets at any cost.

In-depth training will give you all the product knowledge you need to excel in this role.

Telesales Advisor Candidate Requirements

• The business is looking for a professional Telesales Advisor with effective questioning and listening skills, who can help customers in a positive and friendly manner
• You will provide excellent customer service, building trust, helping people through the three phases of the decision-making process; enquiry, needs assessment and fitting
• An excellent telephone manner
• A genuine passion for helping people
• Confidence using Microsoft Excel, Word, internet & email
• The ability to work to agreed process & procedures to deliver daily KPI's
• Consistency and a positive attitude to your working day
• Call centre, customer service or sales experience is an advantage but more importantly your attitude

Telesales Advisor Key Responsibilities

• Taking inbound enquiries from all sources
• Advising the customer on products and services that would best suit their needs
• Maintaining a good relationship with the existing customers as well as developing the existing enquiries and promoting new business
• Being cross trained across all areas of the sales function
• Maintaining an excellent level of product knowledge through self-study and supported development
• Ensuring all customers are advised considerately through the decision-making process
• Updating the database/CRM with customer records
• Contacting potential customers to arrange appointments
• Resolving any sales related issues with customers
• Providing basic technical assistance to customers calling in with enquiries