MAINTENANCE TECHNICIAN

Company

With nearly 50 years of experience behind them, this is a global company that continues to grow, having doubled in size over the last five years. They consider themselves to be agile and highly innovative, embracing the technology associated within the industry.  The business has a strong family culture which provides a positive working environment where employees feel valued and trusted. They are big advocates of personal development, growth and progression, with many success stories of this across the company. 

Quality Engineer Salary, Hours and Benefits

• £32,000
• 37.5 hours per week
• The chance to join a hypergrowth business
• Up to 10.5% company pension
• 10% company bonus
• 33 days holiday (including bank holidays)
• Cash health plan
• A modern, forward-thinking place to work

Commutable From: Wolverhampton, Birmingham, Walsall, Dudley, Kidderminster  

Role Overview

Reporting to the Lead Customer Quality Engineer, the Quality Engineer will design, develop, inspect and improve the quality standards of operational processes and manufacturing outputs supporting all the businesses customers. You will use your knowledge of quality control systems and troubleshooting skills to implement appropriate quality measures, meeting quality specifications and complying with safety regulations.

Candidate Requirements

• The Quality Engineer will have at least 3 years’ experience in a similar quality role within a manufacturing environment. 
• Internal Auditor – ISO 9001:2015 minimum requirement. Lead auditor would be an advantage. 
• Membership of Chartered Quality Institute would be advantageous. 
• HNC/HND or NVQ Level 4 Qualified Mechanical Engineer desirable. 
• Lean Six Sigma, 8-D problem solving, Kaizen, 5-WHY, Fishbone experience (one or some of these would be useful).  
• Experienced in using ERP systems, and Microsoft Office Suite. Salesforce experience would be advantageous. 
• Metrology and CMM experience preferred but not essential.
• A positive and flexible approach to working time and travel (occasional travel incl. overseas may be needed).

Key Responsibilities (but not limited to)

• The Quality Engineer will oversee customer cases to ensure action is taken within the allocated time frame and that issues are resolved through recognised problem-solving techniques to lower the number of customer complaints to within an agreed level. 
• Be the first point of contact when Quality Assistance is required in dealing with manufacturing, supply chain and customer related issues. 
• Maintain all quality specification documentation within the quality system, including the creation and maintenance of technical specifications, work instructions, procedures, and other documentation where necessary. 
• Provide guidance, review, and support on improvements to production and process controls, including handling of nonconformities through ICAR and 8D processes. 
• Ensure that Root Cause Analysis is being carried out in a timely manner and to provide support to the rest of the team as required. 
• Conduct internal audits in-line with the requirements of the Internal audit schedule. Support the Quality Manager in audit follow-up through to closure of any minor/major NCRs raised during the audit. 
• Provide knowledge on advanced techniques to ensure that assurance is designed into products and processes, including Design/Process FMEA, Statistical Process Control, Gauge R&R Studies, and Lean Six Sigma.